This Privacy Policy explains how Vave, operated by TechOptions Group B.V. ("we", "us", "our"), collects, uses, stores, and protects the personal data of visitors and registered players at vavve.nl. By registering an account or using any part of our platform, you confirm that you have read this policy and consent to the practices described herein. This policy is effective as of 1 January 2026 and may be updated periodically; continued use of vavve.nl after any update constitutes acceptance of the revised terms.
Vave is a licensed online casino and sportsbook operated by TechOptions Group B.V., a company incorporated and operating under the jurisdiction of Curaçao. Our platform is accessible at vavve.nl and we hold a licence issued by the Curaçao Gaming Authority. TechOptions Group B.V. acts as the data controller for all personal data collected through vavve.nl.
If you have any questions, concerns, or requests relating to your personal data, you may contact us through our 24/7 Live Chat or by email via our support portal. We aim to respond to all privacy-related enquiries within a reasonable timeframe and no later than 30 days of receipt.
We collect personal data in a number of ways — directly from you when you register and use our services, automatically when you navigate our platform, and from third parties where permitted by law. The categories of data we may hold are described below.
KYC verification is not required at the point of registration, but it must be completed before withdrawing larger amounts or where our compliance obligations require it. When we carry out KYC checks, we may collect:
We strongly recommend completing KYC verification early after registration so that withdrawal processing is not delayed when you wish to cash out.
We process your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data, along with the corresponding legal basis for each, are set out below.
| Purpose | Legal Basis |
|---|---|
| Creating and maintaining your player account | Performance of a contract |
| Processing deposits and withdrawals across nine supported cryptocurrencies | Performance of a contract |
| Verifying your identity (KYC) and confirming you are aged 18 or over | Legal obligation; legitimate interest |
| Detecting and preventing fraud, money laundering, and match-fixing | Legal obligation; legitimate interest |
| Complying with our Curaçao Gaming Authority licence conditions | Legal obligation |
| Applying and managing responsible gaming tools including limits and self-exclusion | Legal obligation; legitimate interest |
| Administering bonuses, promotions, free spins, cashback, and VIP rewards | Performance of a contract |
| Providing 24/7 customer support via Live Chat and email | Performance of a contract; legitimate interest |
| Sending marketing communications, newsletters, and promotional offers (where you have opted in) | Consent |
| Personalising your experience on vavve.nl, including game recommendations and promotional targeting | Legitimate interest; consent |
| Analysing platform usage, improving our services, and developing new features | Legitimate interest |
| Resolving disputes, enforcing our Terms and Conditions, and defending legal claims | Legitimate interest; legal obligation |
We will not use your personal data for any purpose that is incompatible with those stated above. Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
All financial transactions on vavve.nl are conducted in cryptocurrency. We support nine cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), USDT via TRC20, ERC20, and Solana networks, Litecoin (LTC), Dogecoin (DOGE), XRP, and TRON (TRX). When you make a deposit or withdrawal, we record your wallet address, the coin type, the amount, and the relevant network confirmation details.
Withdrawals are processed exclusively back to cryptocurrency wallets. As part of our anti-money-laundering obligations, the wallet used for withdrawal must be registered in your own name. Payouts of 50,000 USDT or above may be split into instalments paid over a period of up to 30 days; corresponding transaction records are retained for the full duration of this process and beyond in accordance with our retention obligations.
Where you choose to convert fiat currency to cryptocurrency before depositing — using Visa, Mastercard, Google Pay, or Apple Pay through third-party partners Changelly, Onramper, or MoonPay — your payment card or digital wallet data is processed directly by those third parties under their own privacy policies. Vave does not store raw card numbers or bank account details. We may, however, receive confirmation of a successful conversion transaction and the resulting crypto amount credited to your Vave account.
As a Curaçao Gaming Authority-licensed operator, TechOptions Group B.V. is subject to applicable anti-money-laundering (AML), counter-terrorist-financing (CTF), and responsible-gaming regulations. In fulfilment of these obligations, we may:
Data collected specifically for AML and regulatory compliance purposes is processed on the basis of legal obligation and is retained for the periods mandated by applicable law, which typically extends to a minimum of five years following the end of the customer relationship.
We do not sell your personal data to third parties. We may share your data with the categories of recipient described below, and only to the extent necessary for the stated purpose.
We may share data within the TechOptions Group B.V. corporate group where necessary for operational, compliance, or administrative purposes.
Our casino library includes games from approximately 80 software studios, including Yggdrasil, BGaming, NetEnt, Push Gaming, Playson, Pragmatic Play, and others. These providers may receive anonymised or pseudonymised session data necessary to deliver games and verify outcomes. Where any provider receives personal data, they are contractually required to process it only for the agreed purpose and to maintain appropriate security standards.
Changelly, Onramper, and MoonPay process fiat-to-crypto conversion transactions. Each operates under its own privacy policy and applicable financial services regulations. We share only the data necessary to facilitate your chosen conversion method.
We use regulated third-party KYC and AML service providers to assist with identity verification, document authentication, PEP and sanctions screening, and fraud detection. These providers act as data processors under our instruction.
We use analytics tools and infrastructure providers to operate, monitor, and improve vavve.nl. These providers process technical and usage data on our behalf and are bound by data-processing agreements.
We may disclose personal data to the Curaçao Gaming Authority, law-enforcement agencies, courts, or other competent regulatory bodies where we are legally compelled to do so or where disclosure is necessary to protect the rights, property, or safety of Vave, our players, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of TechOptions Group B.V.'s assets, personal data held about you may be transferred to the relevant successor entity. We will provide notice of any such transfer where required by applicable law.
TechOptions Group B.V. is incorporated in Curaçao and some of our service providers and technology partners may operate in countries outside the European Economic Area (EEA) or your country of residence. Where personal data is transferred internationally, we take steps to ensure that an adequate level of protection is in place, which may include reliance on approved standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms. By using vavve.nl, you acknowledge that your data may be processed in jurisdictions that have different data-protection standards to those in your country of residence.
vavve.nl uses cookies and similar tracking technologies to deliver a functional and personalised experience. The types of cookies we use include:
| Cookie Type | Purpose | Basis |
|---|---|---|
| Strictly Necessary | Essential for account login, session management, and security functions | Legitimate interest / contractual necessity |
| Functional | Remembering your language preference, currency selection, and display settings | Legitimate interest |
| Analytics | Understanding how players navigate the site, which games are popular, and where technical issues arise | Consent |
| Marketing | Delivering relevant promotional offers and tracking the effectiveness of our marketing campaigns | Consent |
You may manage your cookie preferences via the cookie banner displayed on your first visit to vavve.nl, or at any time through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the platform, including your ability to log in and place bets.
Our mobile applications for iOS and Android may use equivalent device-level tracking technologies, subject to permissions you grant through your device operating system settings.
Vave is committed to promoting responsible gaming. We process your gaming activity data, session history, deposit frequency, and wagering patterns in order to:
Data processed for responsible gaming purposes is held for as long as necessary to fulfil these obligations and is not used for marketing or profiling unrelated to player safety.
Where you have opted in to receive marketing communications, we may contact you by email to inform you of promotions, bonuses, new games, and events at vavve.nl. Examples of communications you may receive include information about our Thursday Reload bonus, monthly Slot Race prize pools, the Fortune Wheel, the Bettors Tournament, or our newsletter subscription bonus of 10 Free Spins.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent does not affect the processing of data necessary for the operation of your account or our legal compliance obligations.
We retain your personal data for as long as your account is active and for such additional periods as are required by our legal, regulatory, and contractual obligations. Our general retention principles are as follows:
| Data Category | Typical Retention Period |
|---|---|
| Account registration and profile data | Duration of account plus minimum 5 years after closure |
| KYC and identity verification documents | Minimum 5 years after the end of the customer relationship |
| Transaction and financial records | Minimum 5 years from the date of each transaction |
| Gaming and betting activity logs | Duration of account plus minimum 5 years after closure |
| Customer support and communication records | Minimum 3 years from the date of communication |
| Responsible gaming records and self-exclusion logs | Minimum 5 years or as required by applicable regulation |
| Marketing preference records | Until withdrawal of consent, plus a reasonable additional period for record-keeping |
| Cookie and analytics data | Typically 12–24 months from collection; subject to consent settings |
Where data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our data-retention procedures.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
No method of transmission over the internet or electronic storage is completely secure. While we take your data security seriously and invest in robust protections, we cannot guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected individuals in accordance with applicable law.
Depending on your country of residence and the applicable data-protection legislation, you may have some or all of the following rights in relation to your personal data:
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly within your account settings, or contact support for assistance.
You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is otherwise unlawful. Please note that this right is subject to exceptions — for example, we may be unable to delete data that we are required to retain under our legal and regulatory obligations, including AML and gaming licence requirements.
You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or an objection is being considered.
Where we process your personal data on the basis of consent or contract, and that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.
You have the right to object to the processing of your personal data where we rely on legitimate interest as our legal basis, including profiling for marketing purposes. Upon receipt of a valid objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where we use automated processes to make decisions about you that produce significant legal or similarly significant effects — for example, automated account restrictions triggered by responsible gaming monitoring — you have the right to request human review of the decision, to express your point of view, and to contest the outcome.
Where we rely on your consent to process personal data, including for marketing communications, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.
To exercise any of these rights, please contact us through our 24/7 Live Chat or via email. We may need to verify your identity before processing your request. We will respond within 30 days of receipt; where a request is complex or numerous, this period may be extended by a further two months, of which we will notify you.
vavve.nl is strictly for persons aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. During the registration process, you are required to confirm that you are 18 or older before your account is created. KYC verification, which may be required before withdrawals are processed, includes review of government-issued photo identification confirming your date of birth.
If we become aware that we have inadvertently collected personal data from a person under the age of 18, we will take immediate steps to close the relevant account and delete the data. If you believe a minor has registered an account on vavve.nl, please contact us immediately via our support channels.
vavve.nl may contain links to or integrations with third-party websites, services, or platforms, including game providers, payment conversion partners, and affiliate marketing pages. This Privacy Policy applies solely to data collected by Vave through vavve.nl. We are not responsible for the privacy practices of third-party sites or services, and we encourage you to review their respective privacy policies before providing any personal data.
We may update this Privacy Policy from time to time to reflect changes in our processing activities, applicable law, or regulatory guidance. When we make material changes, we will provide notice on vavve.nl and, where appropriate, notify you directly by email. The effective date at the top of this policy will be updated accordingly. Continued use of vavve.nl following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy, wish to exercise any of your data-protection rights, or wish to raise a complaint about how we handle your personal data, please contact us using the details below:
If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant supervisory authority in your country of residence. We encourage you to contact us in the first instance so that we have the opportunity to address your concerns directly.
